Our Policies

Regular oral health examination bookings

In order to maintain your oral health at the highest possible level, your dentist and hygienist will advise when you should have your next examination. The time between check-ups can vary from three months to two years depending on how healthy your teeth and gums are and your risk of future problems. We have the facility to book future appointments in advance at the reception.

Confirming appointments

We offer a complimentary appointment reminder service one week before the appointment. We ask you to update us at every appointment with your correct contact details so that we can accurately confirm appointments that you have booked with us.

Cancellation of appointments

You are kindly requested to give at least 48 hours’ notice if you are unable to attend an appointment, otherwise you will incur a charge. We will, of course, take special circumstances into account. This frees up time for us to offer your appointment time to someone who urgently needs our help.

Payment

We ask you to make full payment for each treatment you receive, directly after the appointment you have attended. If you have a staged treatment plan, then set costs will be outlined for each visit in advance. Any laboratory work should be paid for before work is fitted.

Complaints Procedures

If you have grounds for complaint, you may submit this in person, over the phone or in writing. Please refer to our Complaints Procedures for more information.